Superquick... I haven't got time to wade through help articles, I just want to...

• Do the minimum to get set up to switch on data collection
• Send location-based push notifications
• Access as-it-happens data visualisations 
• Quickly generate some reports
• Dig deeper into the data for post-event reporting

Basics

• Introduction: How to get the most from these articles
• FAQs
• Getting set up: what needs to be configured?
• How can I tell if everything is configured correctly?
• Can I switch data collection on and off?
• What are ‘regions’ and how are they used?

See all 9 articles

Plans / Maps

• Plans/Maps: Quick guide
• How do I add a plan for any indoor venue/event?
• How do I add a map and a siteplan for my outdoor venue/event?
• Can I combine outdoor and indoor maps/plans?

Positioning Configuration

• Positioning Configuration: Quick Guide
• Using GPS activation locations
• Using activation schedules
• Quick guide to using beacons for indoor positioning
• Can I use any Bluetooth beacons?
• How do I add the position of each beacon to the console?

See all 10 articles

Regions

• Regions: Key functionality
• Is there an option to bulk upload regions?
• Are there any limits to the size, shape, number or positioning of regions?

Push notification messaging

• Push notification messaging: Quick guide
• I am unable to save a message as a draft or publish it (the options are greyed out). Why?
• Messages aren’t being delivered – what should I do?
• Why is the number of messages being sent much lower than I expected?
• What is the difference between a ‘triggered’ and a ‘broadcast’ message?
• Can I use emojis in message content?

See all 16 articles

Reporting & data visualisations

• Visit Files
• Device Counts
• Quick guide to reporting & data visualisations
• Why am I not seeing any live data on the console, i.e. on the heatmap?
• Why is charting not available?
• Can I set up a custom dashboard?

See all 9 articles

Admin

• Quick guide to admin [DRAFT]
• How do I create a new app key? [DRAFT]
• How do I reset my password?
• How do I change the console time?
• How do I give additional users access to the console?
• Can I delete a user?

See all 8 articles

Technical

• What's meant by 'your SDK'?
• What frequency should I set app location data transmission to when creating GPS activation areas?
• What frequency is IPS location data transmission set to?
• How accurate is the positioning data?
• What impact does location tracking have on a phone’s battery? [DRAFT]
• Can I combine indoor and outdoor positioning in one app?

See all 7 articles

I still need help

• How do I contact the Crowd Connected support team?
• User Guide (Downloadable PDF)