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Crowd Connected Support
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Web Console
Get the most from our platform: every feature explained, FAQs & tips
Superquick... I haven't got time to wade through help articles, I just want to...
Basics
- Introduction: How to get the most from these articles
- FAQs
- Getting set up: what needs to be configured?
- How can I tell if everything is configured correctly?
- Can I switch data collection on and off?
- What are ‘regions’ and how are they used?
Plans / Maps
Positioning Configuration
- Positioning Configuration: Quick Guide
- Using GPS activation locations
- Using activation schedules
- Quick guide to using beacons for indoor positioning
- Can I use any Bluetooth beacons?
- How do I add the position of each beacon to the console?
Regions
Push notification messaging
- Push notification messaging: Quick guide
- I am unable to save a message as a draft or publish it (the options are greyed out). Why?
- Messages aren’t being delivered – what should I do?
- Why is the number of messages being sent much lower than I expected?
- What is the difference between a ‘triggered’ and a ‘broadcast’ message?
- Can I use emojis in message content?
Reporting & data visualisations
- Visit Files
- Device Counts
- Quick guide to reporting & data visualisations
- Why am I not seeing any live data on the console, i.e. on the heatmap?
- Why is charting not available?
- Can I set up a custom dashboard?
Admin
- Quick guide to admin [DRAFT]
- How do I create a new app key? [DRAFT]
- How do I reset my password?
- How do I change the console time?
- How do I give additional users access to the console?
- Can I delete a user?
Technical
- What's meant by 'your SDK'?
- What frequency should I set app location data transmission to when creating GPS activation areas?
- What frequency is IPS location data transmission set to?
- How accurate is the positioning data?
- What impact does location tracking have on a phone’s battery? [DRAFT]
- Can I combine indoor and outdoor positioning in one app?