Charting should be automatically available once there is data processed by the platform. This won't be immediate as there the charting engine runs on a 15-minute cycle.  

Troubleshooting steps::

• If multiple chart requests incorporating multiple regions are returning unpopulated charts, check the activation areas and activation schedule (via the Positioning Configuration module).
  
  

  Configuration appears correct	Configuration needs correcting
  Continue to the next step below	Make amendments and then allow at least 90 minutes before repeating this step

• If charting is still unavailable, contact Crowd Connected support.