Troubleshooting steps:
- Are you looking at the correct locations on the Analytics>Heatmap UI with the heatmap settings dialled up?
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Yes |
No |
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Continue to the next step below |
Pan/zoom to the correct location to check for devices. Check the heatmap control settings (especially intensity and radius) are dialled up |
- Is data collection correctly configured to be active? Check the activation areas and activation schedules via the Positioning Configuration module.
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Yes |
No |
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Activation appears correctly configured. Continue to the next step below |
Amend activation settings and recheck the heatmap after one hour |
- If you are doing indoor positioning have beacons been installed and their positions recorded on the console?
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Yes |
No |
| Beacons present in the physical environment and on the console. Continue to the next step below
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- Has the app been configured with the correct settings? Check with your app developer.
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Yes |
No |
| Contact Crowd Connected support | Amend settings and retry |