Troubleshooting steps:
- Are push notifications being delivered at all when originated from the app vendor's push notification content management application (i.e. when sent to all opted-in to receive push notifications)?
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Yes |
No |
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Continue to the next step below |
Possible problem with push message transport. Consult your mobile app vendor |
- Have the correct credentials been input into our console? Check via this screen accessible by clicking the cog icon on the top right of the main Messaging UI.
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Yes |
No |
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Continue to the next step below |
Amend to correct any errors |
- Are there any devices showing on the heatmap (Analytics>Heatmap)?
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Yes |
No |
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Contact Crowd Connected support raising a ticket via the console, confirming you have undertaken the troubleshooting steps above |
Check the activation schedule to ensure data collection is enabled |