Getting set up: what needs to be configured?
How can I tell if everything is configured correctly?
Can I switch data collection on and off?
What are ‘regions’ and how are they used?
What are ‘events’ and how are they used?
What time is displayed in the console?
Can I see how many app users are active / sending data?
How do I add a map and a siteplan for my outdoor venue/event?
How do I add a plan for any indoor venue/event?
Can I combine outdoor and indoor maps/plans?
Using GPS activation locations
Using activation schedules
Are there any limits to the size, shape, number or positioning of regions?
Is there an option to bulk upload regions?
Push notification messaging
I am unable to save a message as draft or publish it (the options are greyed out). Why?
Messages aren’t being delivered – what should I do?
Why is the number of messages being sent much lower than I expected?
What is the difference between a ‘triggered’ and a ‘broadcast’ message?
Can I use emojis in message content?
Can I send messages in multiple languages?
What is the difference between an internal and external link on a message?
What happens if I pause an active message?
Can I export stats on the messages sent?
Can I combine location-based fiters with non-location based filters when building an audience?
Reporting & data visualisations
Why am I not seeing any live data on the console, i.e. on the heatmap?
Why is charting not available?
What charts can I produce?
What data exports are available?
What is the format of the data tables?
Can I set up a custom dashboard?
Can I generate an animated heatmap movie?
How do I deanonymize the data, linking it to other data I have on app users?
Beacon management / IPS
Can I use any Bluetooth beacons?
I am doing indoor positioning - how do I add the position of beacons to the console?
How do I use beacon batches?
How do I know if the beacons installed are providing the required coverage?
How do I know if indoor positioning is working?
Can I see the battery level or other status of installed beacons?
How do I reset my password?
How do I change the console time?
How do I give additional users access to the console?
Can I delete a user?
Can I limit user access to read-only or to certain modules/features?
Can I share a specific screen view with others?
What frequency should I set app location data transmission to when creating GPS activation areas?
What frequency is IPS location data transmission set to?
How accurate is the positioning data?
What impact does your SDK have on a phone’s battery?
Is there a recommended web browser for accessing the console?
I still need help
What do I do?