Tag batteries can run down, and tags may eventually break.
You can catch dead tags using the scanning app.
- Ensure you have an active network - with at least one gateway on, and at least two beacons.
- Check the gateway is online on the gateways screen.
- Check the beacons are online on the beacons screen.
- Ensure the tags are 'untabbed', and in range of the gateway / beacons.
- Use the 'Tag Checker' screen in the mobile app.
- The app will indicate if tags are live and connected.